Privacy Policy

When you send an enquiry, the form collects the details you choose to provide, such as your name, business name, email address, phone or WhatsApp number, sector, budget range and message.

Please do not send sensitive files, client records, medical information, legal documents or confidential business files through the general contact form. If sensitive material needs to be reviewed, we will agree a safer process first.

Enquiry information is used to reply to you, assess whether Gen AI Solutions can help, arrange a discovery call and prepare relevant recommendations. Your enquiry details are not sold.

This static website uses FormSubmit, an external form-processing service, to process your enquiry and forward it to support@gen-ai-solutions.com in Zoho Mail. Contact form messages do not stay on this website or run through an offline AI system. You can avoid the form and email directly at support@gen-ai-solutions.com.

This website does not load Google Analytics or send visitor analytics or conversion events. It does not set analytics or advertising cookies.

If you choose light or dark mode, the website saves that preference in your browser's local storage so it can be applied on later visits. The preference is not sent to an analytics service.

A service worker, which is a small part of the website running in your browser, may also save public pages, styles, scripts and images on your device for repeat or offline visits. It does not cache enquiry submissions sent through the form. You can clear the saved pages and theme preference through your browser's site-data settings.

The website is hosted on Railway and uses Cloudflare for its domain and DNS. Requesting a page shares normal connection information, including your IP address and the requested URL, with the providers delivering it. Hosting and network providers may retain operational logs for delivery, reliability and security.

Page styles, images and scripts are served with the website. Fonts use those already available on your device. FormSubmit and Zoho Mail process enquiries as described above. Following a link to an external website takes you to that provider's own service and privacy terms.

For project work, data handling is discussed before any files, recordings or internal documents are reviewed. We agree which tools and providers will be used, where information will be processed and who will have access. For suitable work, offline or self-hosted options can keep sensitive information within your controlled environment. If an online service is proposed, its data handling is reviewed as part of that decision.

You can ask about how your enquiry information is handled, request access to it, ask for a correction or request deletion by emailing support@gen-ai-solutions.com. Describe your request without sending sensitive documents. Requests are considered in line with applicable data protection obligations, including any lawful reasons why information must be retained.