Terms & engagement
Working with Gen AI Solutions
This page explains the steps before commissioning IT projects, private or online AI, automation and training. Paid work is governed by the project-specific written scope, quote and agreement, rather than a general service description on this website.
Last updated: 11 November 2026
Assessments and proposals
An introductory discussion helps identify the problem and a possible next step. A readiness audit, implementation or training engagement is scoped and quoted separately. Before paid work starts, we agree the deliverables, price, expected timing and responsibilities for access, testing and handover.
IT setup and maintenance
Server work, websites, business email and everyday IT support start with a review of the existing setup. Relevant backups, migration needs and planned changes are included in the project discussion. The quote identifies any separate hardware, hosting, account subscription or third-party licence costs.
Private and online AI projects
AI projects may use online services, local models, self-hosted tools or a combination of these. The choice depends on the use case, hardware, data sensitivity, staff needs and support requirements. Online subscriptions, usage charges, provider settings and any integrations are reviewed as part of the agreed scope.
Human review
AI outputs should be reviewed by a suitable person before they are used for client work, legal work, medical decisions, financial decisions or operational decisions that carry risk.
Privacy and sensitive data
Do not send sensitive files through the general contact form. If a project requires document, recording or system review, an agreed review process will be arranged first.
Compliance and legal advice
Gen AI Solutions can help design privacy-conscious AI workflows and staff policies, but does not provide legal advice or guarantee compliance. For GDPR, employment, sector-specific or contractual advice, speak with an appropriate professional adviser.
Support
Support and maintenance can be included in a project or arranged afterwards. The written scope sets out what is covered, availability and continuing charges. Website descriptions do not promise round-the-clock cover or guaranteed response times.
Discuss your project
Send a short enquiry about the problem you want to solve, or read the privacy policy for information about enquiry handling.